sephanlyWHATSAPP WORKSPACE
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A better place for business conversations

Good conversations.
Closer connections.

Bring your business’s WhatsApp conversations into one thoughtful workspace. Connect your accounts, answer customers, and keep every conversation moving.

Create your workspace Explore the inbox

Keep ownership of your WhatsApp business account.

Already use the WhatsApp Business app? Keep using it.
Private workspacesYour accounts, your control
Your Sephanly workspaceProduct preview

Inbox 3

AW
Amina Wanjiku

Sample conversation

Hi! I placed an order yesterday. Could you help me check when it will arrive?10:38
Of course, Amina! Your order is on its way. Delivery is scheduled for tomorrow, between 9am and 12pm.10:40

Click a conversation. Try a reply. Sample data only.

Customer conversations, togetherMultiple business accountsApproved message templatesAccess you control

WHATSAPP COEXISTENCE, EXPLAINED

One number. Your Business app and Sephanly.

Coexistence means connecting your existing WhatsApp Business app to Sephanly while keeping the same business phone number. You can continue chatting on your phone and use Sephanly in your browser to handle customer conversations.

  • Keep what your customers know

    No new business number to give out. Keep your WhatsApp Business app installed and follow Meta’s linking instructions.

  • Choose where you reply

    Use your Business app or Sephanly. Supported one-to-one messages appear in your connected workspace; Sephanly replies follow WhatsApp’s business messaging rules.

  • You choose what to share

    Meta asks whether to share past chats during setup. History sharing is optional, and your business keeps ownership of its account.

For eligible WhatsApp Business app accounts. Personal WhatsApp accounts do not use this connection method. Meta determines eligibility during setup.

Read the coexistence FAQs

LESS SWITCHING. MORE CONNECTING.

Everything a conversation needs.
Nothing in the way.

Built around the everyday work of being there for your customers.

One inbox. Every conversation.

Find customer messages, see conversation history, and reply while the service window is open.

Take a look inside

Your businesses, connected.

Connect the WhatsApp accounts you manage through Meta. Keep each workspace’s accounts and conversations separate.

Connect your business

Updates that feel personal.

Create message templates, follow their Meta review status, and send approved updates to customers who have opted in.

Start your workspace

MAKE YOURSELF AT HOME

Your next conversation
starts here.

A workspace for you. A familiar WhatsApp experience for your customers.

Let’s get you connected
  1. 01

    Create your workspace

    Sign up with your email, verify it, and make yourself at home.

  2. 02

    Connect through Meta

    Sign in as a business administrator and choose the accounts and access you want to share.

  3. 03

    Pick up the conversation

    Receive customer enquiries, reply from your inbox, and follow message delivery status.

A FEW GOOD QUESTIONS

Frequently asked questions

What is WhatsApp coexistence?

Coexistence lets an eligible business use its existing WhatsApp Business app and Sephanly with the same phone number. You keep the app on your phone while Sephanly gives you a browser inbox for supported customer conversations. See how the two work together.

Do I need a new number or to delete my Business app?

No. With coexistence, you keep your existing business number and WhatsApp Business app. Choose “Keep my WhatsApp Business app and number” when connecting, then follow Meta’s linking instructions. This is different from connecting a number that only uses the Cloud API.

Will my old chats appear in Sephanly?

You choose whether to share eligible chat history during Meta’s setup. If you share it, Sephanly imports supported messages within its 90-day retention period and shows synchronization progress. The inbox currently displays the latest 500 stored messages, so it is not a complete archive of everything on your phone. Declining history sharing still lets you connect for new supported messages.

Can any WhatsApp account use coexistence?

This connection method is for eligible WhatsApp Business app accounts, rather than the personal WhatsApp app. Meta checks eligibility during setup; having a business number alone does not guarantee access. Some app features are not available in Sephanly, whose inbox currently focuses on text conversations. Contact support if you are unsure which connection method fits your business.

Do my customers need to install anything?

No. Your customers use WhatsApp as usual. Your team handles those conversations from the Sephanly workspace in a browser.

Can I explore before connecting an account?

Yes. The interactive inbox preview uses clearly labeled sample conversations. You can search, choose a customer, and try a reply without sending any WhatsApp messages.

Who owns my WhatsApp business account?

Your business keeps ownership. You choose the access you share through Meta and can remove Sephanly’s access in Meta Business settings.

Can I message any phone number?

You need the customer’s consent. For messages sent from Sephanly, free-form replies are available within 24 hours of a live customer message; outside that window, use an approved template. Importing an old chat does not start a new reply window. Your Business app follows its own WhatsApp rules, and Meta messaging charges may apply to messages sent from Sephanly.